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Customer experience management
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#	Item
41	Case Study SAGE Publications The Project: Since 2012 SAGE has been using MasterVision for a single customer view, most notably mining usage and turnaways Add to Reading List Source URL: datasalon.com Language: English - Date: 2015-02-12 11:03:13 Economy Business intelligence Business Customer experience management Analytics Big data Mathematical finance Market segmentation Marketing Customer insight Customer relationship management Database marketing
42	HOT JOBS! AUGUST 4, 2016 CNY Works Walk-in Orientations for new customers are at CNY WORKS, 960 James Street. These free, walk-in sessions are offered Wednesdays at ** 9am, 11am, 1pm and 3pm. Please plan to arrive Add to Reading List Source URL: www.cnyworks.com Language: English - Date: 2016-08-05 10:39:41** Economy Business Marketing E-commerce Consumer behaviour Customer experience management Customer service Customer relationship management Call centre Customer experience Customer satisfaction Competence
43	OPERATIONAL EFFICIENCIES THROUGH GLOBAL POST MARKET SURVEILLANCE HUB Streamlining and standardizing processes INDUSTRY LANDSCAPE Add to Reading List Source URL: www.wipro.com Language: English - Date: 2013-06-06 06:40:40 Business Economy Marketing Wipro Consumer behaviour Consumer complaint Customer experience management Call centre Dr. A. L. Rao Girish Paranjpe
44	PwC’s Global Total Retail Survey reveals the need for a unified, always-on consumer experience February 2014 Achieving Total Retail Consumer expectations driving Add to Reading List Source URL: download.pwc.com Language: English - Date: 2014-03-03 11:14:51 Marketing Economy E-commerce Consumer behaviour Retailing Brand management Customer experience management Retail Customer experience Online shopping Omnichannel Shopping
45	Customer Experience Product Brochure PHONEFAX Add to Reading List Source URL: www.beyondfeedback.com Language: English - Date: 2016-03-11 20:26:25 Marketing Customer relationship management Economy Consumer behaviour Customer experience management E-commerce Loyalty business model Customer experience Market segmentation Net Promoter Customer profitability Touchpoint
46	Some Musings on QoE Deﬁnitions Philosophy and Practice Martín Varela* VTT Technical Research Centre of Finland Add to Reading List Source URL: www.cnl.fi Language: English - Date: 2012-02-07 02:15:48 Customer experience management Quality of experience Business Economy Videotelephony Humancomputer interaction Voice over IP Quality User experience Professional studies
47	CellPoint Mobile - MegaEventMobile Wallet Demovs3 VH Add to Reading List Source URL: www.airlineinformation.org Language: English - Date: 2015-09-20 13:58:19 Mobile payments Economy E-commerce Brand management Customer experience management Touchpoint Payment systems Financial technology Technology
48	Poor customer experience costs $40 billion per year Customer Experience Series ™ — Cost of Complaining Australian businesses are losing more than $720 Add to Reading List Source URL: www.ey.com Language: English - Date: 2015-07-23 13:52:32 Marketing Economy Customer experience management Consumer behaviour Customer service Brand management Touchpoint Customer experience Customer satisfaction Customer retention Upselling
49	Customer Satisfaction SurveyPDF) Add to Reading List Source URL: secure.investni.com Language: English - Date: 2015-06-05 07:07:44 Marketing Economy Consumer behaviour Business models Customer satisfaction Customer advocacy Marketing communications Customer experience management Telephony Loyalty business model Relationship marketing
50	Instilling a Proactive Service® Culture within the Service Team “Technicians who seem naturally gifted at selling their company’s pr Add to Reading List Source URL: jimbaston.com Language: English - Date: 2012-10-10 10:07:46 Marketing Customer relationship management Customer service Customer experience management Help desk Consumer behaviour Customer experience ECRM

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